Return Policy
Bcc computers highly values customer service. We aim to provide you with the best products and excellent service.
Please note that all products are sold with the manufacturer's warranty, unless otherwise noted.
No Return Basis
Please choose carefully before ordering and check the product details from the manufacturer's site. Products are sold on a "No Return Basis", which means we will not accept returns based on you ordering the wrong item or changing your mind.
Dead on arrival (DOA), Damaged or Incorrectly Shipped Products
Please contact our Customer Service staff within 7 days if your product is dead on arrival (DOA), damaged in transit or incorrectly shipped.
You will be issued with a Return Authorisation (RA) Number which is valid for 7 days. We will not accept any goods without a RA Number matching the product being returned.
Please have the following information available when requesting an RA Number:
Name and contact details
Invoice number
Part number
Serial number
Whether the product box has been opened
Reason for return
You will need to package and address the product for return. The package should be clearly labelled on the outside with the RA Number. You must ensure that the product is safely packaged to prevent damage during return shipping as we will not accept responsibility for damage to goods on the way back to us. The returned package must include a copy of the invoice as proof of purchase.
You are responsible for the cost of returning the product to us unless it was DOA in this case we will cover the shipping costs. Please keep proof of shipping. You may want to insure the shipping, as we do not accept responsibility for loss or damage during transit. you can always drop faulty goods to any bcc branch. the store will issue your a RA on the spot.
We will test products returned within 7 days of receipt, but some products may need to be returned to the manufacturer for testing.
If a product is returned because it was DOA but we find it is in working condition, or that it was damaged after you took receipt, it will be returned and a processing fee and associated freight costs will be charged to you.
If the product is found to be defective, a replacement will be provided.
If the product was damaged in transit, we will arrange its return and we will ship you a replacement.
If the product you received is different from what you ordered, we will arrange its return and we will ship the correct product.
If it is found that the product was shipped correctly (e.g. you ordered the wrong product by mistake) it will be returned to you and a processing fee and associated freight costs will be charged to you.
If this return policy is not followed or is not applicable, returned products will be returned back to you, and a processing fee and associated freight costs will be charged to you.
Warranty Claims
After the initial 7 days after delivery, if a fault develops during the product's warranty period, we recommend that that in the first instance, you contact the manufacturer or their authorised service centre or agent for warranty service.
If the manufacturer directs you to return the product to them, their agent or a third party, then you should arrange for the product to be returned as directed. The manufacturer will then organise any repair or replacement under their returns and/or warranty policy.
If the manufacturer directs you to return the product to us as the retailer, then you should contact us as soon as possible, to be issued with an RA Number, and you should inform us that you have been directed to do so by the manufacturer according to their returns and/or warranty policy.
Please note the directions above with regards to packaging and delivery of the returned product to us. Please also be aware that we must receive the product within the time specified by the manufacturer according to their warranty repair policy, otherwise the return may not be authorised.
Return of faulty products
Upon receipt of a faulty product, we will send the product to the manufacturer or its authorised service centre for assessment. If the fault could not have been detected at purchase, and is not due to wear and tear or misuse, we will offer you a repair or replacement as appropriate at the discretion of the manufacturer.
If the fault is not covered under the manufacturer's warranty, then we will provide you with a quote to repair and obtain authorisation from you to proceed. An inspection fee may be chargeable if you decide not to go ahead with the repair.
Once the product is repaired we will require any applicable repair and shipping payment prior to shipping the product back to you.
Processing Credits / Refunds
We will only offer a refund, at our discretion, and only in cases where it is not possible to supply a replacement or to effect a repair under warranty.
We will aim to provide refunds within 10 working days, except where inspection requires sending the products to the manufacturer for testing, in which case we have no control over the period taken to assess the claim.
Would you like more information?
If we have not answered your questions, please contact us and one of our friendly support staff will be happy to help.
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